A How-to Guide For Being a Good Sales Listener
When you have good sales rep’s listening skills you are going to have better sales conversions. This, in turn, is going to assist you to get more deals. To make your listening skills better you have to do more than just internalizing the listening skills tips. The difficult part is practicing, honing and applying these skills. This is where the sales coach proves to be really useful. Sales managers should take the responsibility of coaching their sales rep in relation to the art of listening to their prospects. It a great way that can be utilized in enhancing sales performance. Discussed below are a number of powerful tips that you can teach your sales reps.
First and foremost slow the conversation down. Sales reps usually talk a lot and are full of opinions and ideas. This is a characteristic that can at times devolve into conversing a thousand miles per hour. Chances are your relationship with the prospects you have can be damaged just by talking fast. You may cause them to be uninterested or even stress out. Instead take the initiative of articulating the thought you at the speed level that is digestible. To help and guide your prospects in sharing what they have is ask them some questions and stop whenever clarification is needed.
The second thing is avoiding interruptions. Besides being rude, interrupting means you are going to miss out on something interesting that would be said by your prospect if given the chance. They may be having in mind many interesting things that would have shape your conversation however you prevent them from telling it all. You are supposed to let go the fear of being silent. You will come to the realization that in the event that you speak at the time that your prospects have completed their talking, they will have added something.
Clarifying and paraphrasing is important. A great part of listening closely to a person is allowing them to know that you are listening closely. The speaker is going to know that you are listening and will really appreciate it. Additionally, they will take you as a likable person. Attempt to paraphrase their thoughts in the word that portray the care you have on what they are saying. Also be certain that you properly understand them.
Additionally, you should pay close attention to the emotion they have as you talk to them. Words are not always a representation that is accurate of what a person is feeling. It can be difficult to interpret conversation over the phone . Owing to the fact that you are not able to tell a person’s body language. Yet, it is not as hard as you assume it to be. You can commence by trying to the kind of time that their voice has and stress levels as well.